Support
We're here to help
The Black Directory is a free UK app for discovering and supporting Black-owned businesses and events. If something isn't working, or you've seen something that shouldn't be in the directory, tell us. A real person reads every message.
Email: contact@theblackdirectory.app
Privacy and account deletion: privacy@theblackdirectory.app
Our response times
- General questions and help: we aim to reply within 2 working days.
- Reports about content or users: we review reports and act within 24 hours, removing anything that breaks our Terms of Use and suspending or removing the people who posted it.
Report a problem or report content
Seen something that shouldn't be there? You can report it without leaving the app.
1. A listing, event or review: open it and tap Report. Choose a reason (spam or advertising; offensive, abusive or hateful; false or misleading; something else) and add a note if you like.
2. A review author you don't want to see: tap Block author under their review. You won't see their reviews any more, and you can unblock them at any time in Account.
3. Something illegal or harmful, or anything you can't report in the app: email contact@theblackdirectory.app with the subject "Report" and a link or the name of the listing, event or review.
Problem with the app? Go to Account › Give Us Feedback, choose Problem, or email contact@theblackdirectory.app. Tell us your phone model and what happened.
Complaints and appeals. If we removed your content or suspended your account and you think we got it wrong, or you're unhappy with how we handled a report, email contact@theblackdirectory.app with the subject "Appeal". We'll acknowledge it, review it, tell you the outcome, and put things right if we made a mistake.
You can also read our Terms of Use and Privacy Policy.
Frequently asked questions
What is The Black Directory?
A UK directory of Black-owned businesses and the events that bring our community together, from restaurants, barbers, salons and fashion labels to creatives, wellness and community groups. Browse by category, search by name, city or craft, find what's near you on the Map, and save the places you love.
Is it free?
Yes. The Black Directory is free to download and browse, and listing a business is free. You need an account (18 or over) to save, review, submit or claim. Optional upgrades are available as in-app purchases: Verified and Featured plans for businesses, and Premium for members who want unlimited saves.
How do I add my business, or recommend one?
Tap Submit a Business. Choose to add your own business with its details, photos, opening hours and links, or to recommend a Black-owned business you love. Every submission is checked by our team before it goes live.
How do I claim a listing?
If your business is already listed, open its page and tap Claim This Listing. Tell us who you are and give a business contact phone number and email. We check every claim, for example through your business email, website or social media, before giving you access. Once approved, you can keep your hours, photos and contact details up to date and see how people find your listing.
How do I submit an event?
Sign in, go to Events and tap Create New Event. Add the title, date, venue and a link to the organiser or ticket seller. Events are reviewed before they appear. Ticket links go to the organiser or seller's own website; we don't sell tickets.
How does verification work?
When someone claims a listing, we check they own the business or are authorised to represent it, for example through a business email, website or social media account. A Verified listing means we've done that check. It isn't an endorsement of the business, so always check details such as opening hours before you visit.
How do I report a listing, event or review?
Open it and tap Report, then pick a reason. We review reports within 24 hours. You can also email contact@theblackdirectory.app.
How do I block someone?
Under a review, tap Block author. You won't see that person's reviews any more. To unblock them, go to Account.
How do I delete my account?
In the app, go to Account › Delete Account and confirm. Deletion is immediate. If you can't open the app, use our web page at https://theblackdirectory.app/delete-account, or email privacy@theblackdirectory.app with the subject "Delete my account". We complete web and email requests within 30 days.
We delete your account details, reviews and review photos, saved businesses and events, claims, recommendations and feedback. Business listings you managed stay in the directory but are no longer linked to you. Copies in our backups are deleted within 30 days.
Why does the app ask for my location?
Only so it can show businesses and events near you and how far away they are, and only when you use the Map or sort by nearest. Your precise location stays on your phone and isn't stored on our servers. If you say no, you can still browse and search by city. You can change this at any time in your phone's Settings.
How do I get directions?
On a business page, tap Directions to open the route in Google Maps, Apple Maps or Waze.
How do I contact you?
Email contact@theblackdirectory.app (we aim to reply within 2 working days), or use Account › Give Us Feedback in the app. For privacy questions or data requests, email privacy@theblackdirectory.app.
Plans and payments
What do the business plans include?
Verified (£9.99 a month or £99.90 a year) adds a Verified badge, up to 10 photos, social links, an offers slot, and review and rating stats. Featured (£24.99 a month or £249.90 a year) adds top placement in your category and area, a Home screen spot, unlimited photos and the full stats page. Prices are shown in the app before you buy, and may vary by country.
How do I buy or change a plan?
Open My Business and tap Upgrade Plan. Payment is taken by Apple or Google through your Apple ID or Google Play account. You can switch between Verified and Featured at any time.
How do I cancel?
iPhone: Settings › your name › Subscriptions › The Black Directory. Android: Google Play › profile icon › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before your renewal date. Your plan stays active until the end of the period you've paid for. Deleting the app or your account doesn't cancel a subscription.
Can I get a refund?
Refunds for in-app purchases are handled by Apple (reportaproblem.apple.com) or Google Play, under their policies. We can't refund store purchases ourselves.
I changed phone. How do I get my plan back?
Sign in to the same account and tap Restore Purchases on the plan screen, using the same Apple ID or Google account you bought with.
What is the Founding Member offer?
The first 100 businesses to subscribe get Featured free for 3 months, then 50% off (£12.49 a month) for as long as they stay subscribed. [DNA: confirm final terms.]
The Black Directory is run by Darren N Anderson trading as The Black Directory, London, UK.
